Login Problems

The most common causes for login trouble:

1. You forgot your password
2. Cookies are not enabled or restricted (see below)
3. The username is not entered as an email address
4. You forgot the password and your email address has changed, so you can't receive it when sent to you
5. You forgot everything, not sure what email you have used nor what password
6. Cookie is corrupted

You forgot your password No problem, simply enter the email address that you have used for your username and we will send your password within a minute. This must be the email address, you designated as your user-email. The password will only be sent to that address. User-email: If you can't remember your e-mail , nor the password, please scroll down.

Username/Password OK, but still can't login.

By default all web browsers accept cookies and work properly with all sites. However, some users may choose to disable cookies or use 3rd party privacy software that frequently deletes or blocks cookies among other things. Cookies are an essential component in web development and are absolutely neccessary to perform online authorizations, e-commerce and many other things. In order to use the site, you MUST accept our login cookie that identifies you as a valid subscriber. This cookie also contains your encrypted password, allowing you to enter the site without having to login on every visit. Internet Explorer 6 offers a Privacy tab that allows you to select a privacy level and/or block cookies for all or selected sites. If you have changed these settings from the default, you may have "locked yourself out" by not accepting our login cookie. This would cause you to be returned to the login page immediately. If this is the case, please follow the instructions below and add "snapfilespro.com" to the "Always accept" settings in Internet Explorer. This will fix your problem and assure that your login and all other customization features will work properly. If you are using any 3rd party privacy software to block cookies, please refer to the vendor's instructions on "always accepting" certain cookies. Every good privacy tool will have an option for that. Click here to view a movie clip on how to correct your cookie settings

Or view a simple screenshot

Username must be an e-mail address

The username must be in form of an e-mail address. It is the email address that you selected during signup to be your username. For example joe@earthlink.com or joe@aol.com etc.

You forgot the password and your email address has changed

You will have to contact us, by using this form and we will manually look up your password and send it to you. This may take up to 24 hours, depending on the time of day, usually however a lot faster. Click here to request a password lookup.

You forgot everything

You will have to contact us, by using this form and we will manually look up your password and send it to you. This may take up to 24 hours, depending on the time of day, usually however a lot faster. Click here to request a password lookup.

Your cookie has become corrupted

Sometimes a cookie can become corrupt and will not return the correct value. If none of the above seems to work, you are entering the correct password and username but still can't get in, then delete all your cookies (or at least all of them that have mywebattack in the name) , restart your browser and try again.